The Face Behind The Business
Who am I?
This year the business has grown in ways I really didn’t expect! I had to close the shop due to Coronavirus and we haven’t been able to take the tradestand out to horse trials but we have been able to grow the online business and have increased our community on Facebook and Instagram so let me introduce myself to you all!
I’m Emily. I live in Herefordshire with my sweet terrier, Daisy and my mad rescue cat, Mali. We’re also lucky enough to have Toby the Teacake. He is an ex racer who is loved by everyone! He’s as mad as a hatter but the sweetest boy.
My background is in sales and customer service. Having worked in hospitality, recruitment and manufacturing, I firmly believe that customer service is the most important factor of any sales experience. I set up Cavallo Lusso to supply lovely clothing that was practical, great quality and that wouldn’t break the bank. I was desperate to find a pair of jods that actually fitted and were really comfy so started a journey of finding suppliers. I’m the fussiest shopper EVER so a lot were rejected and that research took a while! Add to that building a website (and I’m very untechy) and sorting out all the other bits and bobs needed to start a business and we launched six months later.
I work hard here at Cavallo Lusso to make sure that I provide the highest level of customer service possible. I’m available at all times to answer any questions and to help in any way I can. This is also why I offer free delivery in the UK.
I’m so grateful for all the support this year from our lovely customers.
See you or speak to you soon! Emily x